These Terms of Service ("Terms") are a binding agreement between you and ClozeLoop Inc. ("ClozeLoop", "we", "us") governing your use of ClozeLoop Practice at practice.clozeloop.ai (the "Service"). By creating an account or using the Service you accept these Terms. If you do not agree, do not use the Service. You must be at least 18 years old.
ClozeLoop Practice provides AI-powered sales conversation practice: simulated voice role plays, scoring, transcripts, and related tools. The Service includes free and paid plans; features and limits for each plan are described in the product and may change over time.
You are responsible for your account and for the accuracy of the information you provide, including your work email address. Accounts registered with the same verified work email domain may share a workspace with colleagues from the same organization. You may not impersonate another person or organization or create accounts by automated means.
Paid plans bill monthly in advance through our payment processor (Stripe) and renew automatically until canceled. You can cancel any time and keep access through the end of the paid period. Except where required by law, fees are non-refundable. We may change pricing with notice effective at your next renewal.
You retain ownership of the content you provide to the Service, including playbook entries, uploaded slides and screenshots, notes, transcripts of your practice sessions, and recordings ("Your Content"). You grant ClozeLoop a license to host, process, display, and transmit Your Content solely to operate, secure, and improve the Service. You are responsible for having the rights to anything you upload.
The Service uses third-party AI providers, including OpenAI, to process content and power conversations. Our providers process this content to deliver the Service and do not use it to train their models: API content is excluded from model training under OpenAI's policies, and ClozeLoop has additionally opted out of any training on content associated with our accounts (confirmed by OpenAI on September 3, 2024). AI-generated conversation, scoring, and drafting outputs are simulations for practice purposes; they may be inaccurate and are not professional, legal, or financial advice.
We collect account and usage information (for example sign-up details, work email domain, practice frequency, minutes used, and feature usage). We use it to operate and improve the Service, and we may use it to contact you or your organization about ClozeLoop products for teams, for example to let a company know that people there are actively practicing. We do not share the content of your individual practice sessions (transcripts, recordings, notes, or private context) with your employer or anyone at your organization without your consent.
You agree not to, and not to allow or assist anyone to:
Because a breach of this section causes harm that money cannot fully repair, ClozeLoop is entitled to seek injunctive relief in addition to every other remedy, and may suspend or terminate offending accounts immediately.
The Service, including its software, design, prompts, simulated personas, scoring systems, methodology content (including Triangle Selling materials), and all AI-generated components of the practice experience, is owned by ClozeLoop or its licensors and protected by intellectual property law. These Terms grant you a limited, revocable, non-exclusive, non-transferable right to use the Service for your own sales practice. No other rights are granted. If you send us feedback, we may use it without restriction or obligation.
Competitor names, methodology names, or other third-party marks that appear in your playbook or practice scenarios are supplied by you or generated for realism, belong to their owners, and imply no affiliation or endorsement.
The Service is provided "as is" and "as available" without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that practice results will translate to real-world sales outcomes.
To the maximum extent permitted by law, ClozeLoop will not be liable for indirect, incidental, special, consequential, or punitive damages, or lost profits, revenue, or data. Our total liability for all claims relating to the Service is limited to the greater of $100 or the amounts you paid us in the 12 months before the claim arose.
You will indemnify and hold ClozeLoop harmless from claims arising out of Your Content, your use of the Service in violation of these Terms, or your violation of law or third-party rights.
You may stop using the Service and delete your account at any time. We may suspend or terminate your access for breach of these Terms, unlawful use, or risk to the Service or other users. Sections 5 through 13 and 15 through 16 survive termination.
These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-law rules. Any dispute arising out of these Terms or the Service will be resolved by binding individual arbitration administered by JAMS in Delaware, and you and ClozeLoop each waive the right to a jury trial and to participate in a class action. Either party may instead bring an individual claim in small-claims court, and ClozeLoop may seek injunctive relief in court for violations of Section 8 or 9.
Our Privacy Policy describes how we collect and use information and is part of these Terms.
We may update these Terms; material changes will be notified in the product or by email, and continued use after the effective date is acceptance. Questions: support@clozeloop.com.